Quality Policy of IWM


IWM consistently provides reliable, quality services and products on time that meet the requirements and expectations of our clients, while continually striving to improve.

IWM is committed to deliver quality service to all clients on time. The quality management system and associated processes are developed in association with IWM professionals with the aim to achieve its strategic objectives.

Commitment to Quality

Quality is integral to all the working practices which is critical to the success of business of IWM. The key elements of our approach to Quality are based on the following Quality Principles.

Client focus

IWM depends on its clients and are committed to supplying them with quality products and services that conform to their requirements. IWM aims to meet or exceed its clients’ expectations.


IWM management is committed to maintain compliance with all statutory, regulatory, legislative and contractual requirements. IWM strives to provide an internal environment in which its people can become fully involved in achieving the institution’s quality objectives.

Engagement of people

IWM aims to recruit and retain highly motivated and competent people. Human Resources are considered as the most important element of the institute. IWM encourages the full involvement of people in order to develop their abilities for the benefit of the individual and the Institute.


IWM is committed to the continuous improvement of the services that it provides and to the effectiveness of our Quality Management System. IWM sets clear quality objectives and monitor the progress of those objectives towards their successful achievement.

Relationship management

An Institute’s clients, suppliers and collaborative business partners are interdependent. IWM will seek to develop mutually beneficial relationships to improve Quality leading to greater reliability, enhanced services and increased efficiency.