IWM

Academic Chronology
Ms. Farhana Ferdous completed her Master of Business Administration (MBA) in Tourism & Hospitality Management from the University of Dhaka in 2016. She earlier earned her Bachelor of Business Administration (BBA) from East West University, majoring in Finance with a minor in Human Resource Management in 2013.

Professional Experience

With nearly 7 years of diversified corporate experience across multinational and local organizations, Ms. Farhana has established herself as a competent and service-oriented Human Resources and Operations professional.

She is currently serving as a Resource Management Assistant at the Institute of Water Modelling (IWM), where she plays a key role in ensuring compliance with HR policies, maintaining confidentiality of HR data, and fostering a professional HR environment. Her responsibilities include designing innovative HR initiatives, strengthening employee engagement, supporting employer branding, revising HR policies to align with digital and modern workplace practices, and analyzing workforce data to support strategic HR decision-making.

Previously, she worked with Banglalink as an HR Assistant (HR Reward Department), where she managed the end-to-end award procurement process, vendor sourcing, negotiation, and coordination with HR Business Partners. She contributed to the design and execution of employee recognition programs, internal communication campaigns, and creative content development aligned with organizational guidelines.

Her earlier career includes operational and procurement roles at Citibank N.A., The City Bank Limited, and Topstar Group, where she gained hands-on experience in procurement management, compliance, vendor coordination, logistics operations, and process improvement.

Core Skills & Competencies

• Human Resource & Administrative Operations
• Performance Management Systems
• Recruitment & Employee Engagement
• Procurement & Vendor Management
• Organizational Development
• Workforce Data Analysis & Reporting
• Policy Review & Process Improvement
• Microsoft Word, Excel, PowerPoint & Outlook

Professional Strengths

Ms. Farhana is known for being dynamic, self-motivated, and analytically strong, with a proven ability to resolve organizational challenges through innovative solutions, system improvements, and process optimization. She demonstrates high levels of integrity, adaptability, and interpersonal effectiveness, enabling her to perform efficiently in high-pressure and multi-stakeholder environments.